RETURNING AN ITEM:
Please email us at firstname.lastname@example.org to start your return process.
- You will need to get in touch with us via email: email@example.com within 14 days of your order for a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be unopened and in the original packaging.
- Sale items are not returnable. Please choose carefully.
- You are responsible for returning the item at your own cost (unless the item is faulty). We strongly recommend a trackable shipping method.
- Change of mind returns will be issued a store credit.
For EXCHANGES please include your full name, order number and the item(s) you want to exchange and to the item you'd like to replace it with. Please note that you will be charged for a shipping fee for the dispatch of the replacement item.
For FAULTY returns please include your order number, the faulty item and a photo so we can assess the issue and guide you through the process. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Your replacement item will not be sent until we have received and checked your return.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.