Returns Policy

If purchases don't meet expectations, our hassle-free returns can save you from buyer's remorse. We prioritise your satisfaction and want you to love what you buy. With our easy return process, confidently shop knowing we've got you covered if something doesn't meet your standards. 

By following these procedures, you can ensure a straightforward and efficient return experience.

 

RETURNS

• Full-priced items and promotional sale items are eligible to be returned for store credit, excluding the non-refundable shipping costs.
• You have 7 days from receiving your order to initiate a return and 7 days after this to return the item to us.
• Returns will not be accepted beyond the specified timeframe.
• Store credit will be issued to your account within 48hrs of receiving the return.

 

RETURNS PROCESS

• Ensure the item meets the returns policy eligibility criteria.
• To begin a return, contact us at hello@littlelightsco.nz, we will need your order number, item to be returned and reason.
• Once your request is approved, you will receive a confirmation email with detailed shipping instructions.
• Return shipping costs are the customer’s responsibility, except in rare cases of product defects.
• Items must be securely packed to protect both the product and its original packaging. We recommend using a traceable shipping service. Little Lights Co. is not responsible for damage or loss during transit.
• Once we receive and process your return we will email confirmation with store credit information.

 

EXCHANGES

• Full-priced items and promotional sale items can be exchanged, depending on stock availability and the items must meet the returns policy eligibility criteria.
• Please note that return shipping costs are not refundable.
• To initiate an exchange contact us at hello@littlelightsco.co.nz and provide the following information:
  • Your full name
  • Order number
  • Item to be exchanged
  • Replacement item details
• It's important to be aware that a shipping fee will be applied for sending the replacement item to you.

 

RETURNS AND EXCHANGES ELIGIBILITY CRITERIA

All items must be returned in the condition you received it.  This means items must be unused, unwashed and unworn, complete with all original tags/labels and packaging intact.  Skincare items must have all seals unbroken (this means the seals on the products and the packaging are unopened).

For hygiene, health and safety reasons some items are not eligible for returns or exchanges. 

Excluded items include:                      

• Pacifiers
• Postpartum products
• Food items or perishable items
• Swimwear
• Art prints
• Gift cards

 

FINAL SALE AND CLEARANCE ITEMS

All purchases of final sale or clearance items from our sales section are final and ineligible for returns, store credit or exchanges, so please choose carefully.

 

DAMAGED OR FAULTY ITEMS

We prioritise product quality and implement careful measures throughout the delivery process.  In the unlikely event that you receive a damaged or faulty item, please contact us promptly via email at hello@littlelightsco.co.nz. We will need your order number and photos of the fault/damage to make an assessment and then guide you through the process.  If there is a manufacturing fault we will then offer a repair, exchange, or refund.  Items must be returned within 7 days of purchase, and products should be in the same condition as received, as per our returns policy.