Returns and Exchange

• You will need to get in touch with us via email: hello@littlelights.co.nz within 14 days of your order for a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be unopened and in the original packaging.
• Sale items are not returnable. Please choose carefully.
• You are responsible for returning the item at your own cost (unless the item is faulty). We strongly recommend a trackable shipping method.
• Change of mind returns will be issued a store credit.

For CHANGE OF MIND returns please let us know your full name, order number and the item(s) you want to return. Your refund will be processed as a discount code for future orders. If you receive a store credit, the cost of return shipping will be deducted from your store credit. If your order then drops below a free shipping threshold you will be credited the item value less a shipping charge that would have then applied to your order.

For EXCHANGES please include your full name, order number and the item(s) you want to exchange and to the item you'd like to replace it with. Please note that you will be charged for a shipping fee for the dispatch of the replacement item.

For FAULTY returns please include your order number, the faulty item and a photo so we can assess the issue and guide you through the process. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Your replacement item will not be sent until we have received and checked your return.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.